The limited warranty on the Lazy Boy recliner is one of the best in the furniture industry and includes a lifetime warranty on several of the mechanical parts of their products, including recliner mechanisms, daybed mechanisms, springs, and systems. of springs, the swivel base and the pieces of the wooden frame. Remember, the lifetime warranty applies to parts only and labor costs are typically only covered for one year.
Only the person who originally purchased the Lazy Boy recliner from an authorized dealer is covered by the limited lifetime warranty. If you purchased your recliner second hand, the warranty cannot be transferred. You must ensure that you purchase your recliner from an authorized dealer if you wish to take advantage of the warranty. Some dealers may also offer extended warranties from companies like Wear Dated, DuPont, or StainSafe.
The warranty is also limited to defects in material and workmanship that occur during normal indoor residential use. The warranty does not cover furniture used for rental, commercial, institutional, or other non-residential uses. If the furniture shows signs of abnormal use, excessive dirt, improper cleaning or treatment, the guarantee will be void.
Most warranty claims require Lazy Boy to first inspect the furniture to make sure the repairs are covered by the warranty. You will be responsible for paying any in-home inspection fees, the cost of shipping the furniture to and from the dealer, and the cost of shipping the furniture to and from the Lazy Boy factory. Most repairs do not require the furniture to be returned to the factory. You will also have to pay labor costs if repairs are necessary after the expiration of the warranty labor coverage period (typically one year from the date of purchase).
Not all parts have a lifetime warranty. The Genesis recliner mechanism found on the Lazy Boy Tulsa recliner carries a ten-year warranty, and the sleeper mechanism on the Signature Select models carries a five-year warranty. Fabric and leather are generally covered for one year for manufacturing and material defects only, and other materials have warranties ranging from one to ten years.
The warranty is for the repair, replacement or substitution of the defective part and it is at the sole discretion of Lazy Boy which option it will select. The guarantee does not provide for any refund of the purchase price. Items purchased “as is” or as clearance items from authorized dealers are not covered by Lazy Boy’s Limited Lifetime Warranty, so be sure to check first before purchasing.
To make a warranty claim, you must contact the authorized dealer where you purchased your Lazy Boy recliner. However, if that dealer is no longer available, you may contact another authorized dealer as long as you still have your original proof of purchase. If you believe your dealer has breached your warranty, you may write directly to La-Z-Boy Incorporated Consumer Services.