A consumer is an integral part of the market in today’s time. In fact, without consumers, the market is nothing. But still, consumers receive a lot of low-quality goods and services from manufacturers or companies suspected of making more and more black money.
In other words, consumers are being exploited by unreliable manufacturers just because of their illiteracy. Some consumers don’t even know about consumer rights. To protect the right of the consumer, the government enacted a law called the Consumer Protection Law in the year of 1986 that provides 6 basic rights to consumers. All of these rights are created to provide decent products and services to consumers.
The following consumer rights exist:
1. Right to Security:
Under this right, customers have the right to be protected against purchasing goods and services that are dangerous to life and property. This right plays an essential role in ensuring the lives of consumers. This right implies concern for the long-term interest of the consumer and his current needs. Most of the time, manufacturing defects in various products, such as pressure cookers, gas cylinders, irons, geysers, grinders, toasters, and other appliances, can cause harm to life, health, and property. innocent customers. . This right to security protects customers from the sale of such dissatisfied and low-quality products and services.
2. Right to Information:
Under the Right to Information, consumers have the right to obtain information about the purity, price, quality, quantity and standard of goods or services to protect themselves against abusive and unfair practices by dishonest owners. According to this right, the manufacturer or owner must deliver correct and relevant information to consumers about the products.
3. Right to choose:
According to the right to choose, each and every customer has the right to choose the goods or services according to their choice and requirement. The right to choose is actually a guarantee of capacity, availability and access to a variety of products and services at a reasonable or fair price. The manufacturer or owner or supplier or retailer cannot force the consumer to buy a particular brand only. The consumer can freely choose the highest quality product that best suits his interests and budget.
4. Right to be heard or right to representation:
The Right to be heard or Right to Representation allows a consumer to represent him/her before any person. In other words, consumers can complain against the dishonest manufacturer, owner, company, brand, etc. and a consumer complaint redress forum must consider your problem under this right.
5. Right to request straightening:
Under the right to seek straightening, the consumer has the right to seek straightening or obtain compensation for the suspected manufacturer’s unfair trade practices. This right ensures justice for the consumer against mistreatment. The Right to Repair includes compensation in the form of money or replacement of products according to the satisfaction and requirement of the consumer.
6. Right to Consumer Education:
According to the Right to Consumer Education, the consumer acquires knowledge about consumer rights. An informed client knows the importance and the correct use of his rights. In fact, they can take action against anyone they are being misled by.
Finally, I want to say that a large number of consumers are educated, but there is no lack of illiterate consumers, who have no knowledge of consumer rights. Illiteracy is the main reason for their exploitation by many dishonest retailers. Now, they no longer need to worry about that as there are tons of genuine online consumer forums available 24/7 for them to be aware of consumer rights.
Consumers can easily complete the online complaint registration procedure of the consumer forum by following simple steps and get the best and optimal resolution for their problems in the shortest possible time.