At a mall, I recently passed someone wearing a T-shirt that had the words “DOESN’T PLAY WELL WITH OTHERS” in three-inch block letters across the front. I thought it was fun. But, when you have a co-worker who seems to have those words tattooed on his forehead, it’s no laughing matter.
Lee Iacocca said: “The statement, ‘He’s good, but has trouble getting along with other people,’ is the kiss of death for potential managerial people. The main reason capable people don’t advance is that they don’t work. well with his colleagues and clients. “
It’s really about loving people and the ability to show others that you care about their well-being. That means getting along with your co-workers and with your clients. Why? Because your co-workers are also your customers.
What what?
That’s how it is. Even though your co-workers probably won’t buy anything from you, they are still your customers, what the business books call internal customers. Because every individual in a business has the ability to make or break the organization’s success, it is important to its success that everyone does an excellent job of customer service. Your co-workers are actually an indirect link between you and the external customer. Therefore, it is important to treat your work associates in the same way that you treat your clients.
I know what you’re thinking: yes, but you don’t understand. You don’t know the people I have to work with. Is it my fault if my coworker is an idiot?
No, it’s not your fault if your coworker is an idiot, but there is always something you can do to influence the performance of others. Understand the interconnectedness between you and all the other employees in your company. How well you deal with difficult co-workers will be reflected in how well you deal with difficult clients. It is the overall performance of the business that determines its success. Therefore, your co-workers influence your livelihood.
“Employee satisfaction equals customer satisfaction at UPS,” says Kent Nelson, former CEO of UPS. Smart companies, customer-centric companies, know it. These companies have found that keeping employees happy is the key to keeping customers happy.
SWIVEL TIP: Most bosses still operate from the old mindset: “My employees know that if I don’t say anything critical about their performance, that means they are doing a good job. If I compliment an employee all the time, it’s” Him. I’ll make a big head. “If you have a boss like that, then you know that the only encouragement your co-workers will get will have to come from you or other people like you.
1. Make sure you treat your co-workers the same way you treat your customers; with courtesy, concern and compassion.
2. Catch someone doing something right. Re-search says that nothing motivates employees more than recognition from peers. When you see a coworker struggling to serve a customer, cheer them on with enthusiasm.
3. Exceed the expectations of your co-workers. If your boss needs a report on Tuesday, give it to him on Monday afternoon. (Yes, your boss is also an internal customer.) If the credit department needs information that you have access to, instead of arguing with them about whose job it is, give them the information.
If you commit to helping your co-workers and colleagues, they will be eager to help you when you need their help. Anyone who helps you do your job contributes to your success.